a2b Communication continues to provide some the most ground breaking solution for the Field Service Industry. In a dynamic and reactive service industry, field service personnel often have to make multiple trips to customer sites in order to comprehensively diagnose and treat a malfunctioning field unit. During this repair process, the product is out of service, which means both the customer and service company loses valuable time. Another main problem with non-automated Field Service and Delivery is the amount of stock each vehicle carries to replenish/refill remote tanks, dispensers, and containers. Due to the fact that the supplier is working on estimation, majority of the time the vehicle is carrying insufficient or excessive stocks. Making the delivery costly both in time (reloading and unloading stocks) and financially (due to multiple trips to complete the service).

a2b Intelligent Field Service solution is here and now. Our technology takes the guesswork out of the service visits by allowing field service personnel to securely monitor field units from the comfort of their office. Technicians are instantly alerted if a device indicate low stock level or begins to operate outside of its preset performance standards and configurations. This predictive analysis informs the relevant personnel(s) to schedule a repair before the field unit actually fails, often without customer knowledge, ensuring continued customer satisfaction and efficiency in service.

a2b Communication Field Service products and solutions key benefits and features:

• Improved reliability with 24/7 365 days a year automated material management
• Increasing device uptime
• Reducing the number of unscheduled and unnecessary visits
• Ensuring that service professionals have the correct fix for the problem
• Proven Technology design around our ESP(TM) Patented Technology
• Information are transmitted short distance or over a wide distance using Wireless or Existing Network
• Utilises 9-bit code addressing offering 16 millions unique addresses
• Instant Alarm Messaging via SMS or Email for Alert and Status Notification
• 100% fully customisable, unlike other companies a2b is a technology driven company. Able to design hardware, software and bespoke system to meet.

a2b offers complete solutions from initial consultation, feasibility study, and site survey through to implementation and management. Our impeccable approach to your Field Service Solution means you get tailored solution that meets your current needs and flexible enough to cater for future growth.

Can we help? If you are currently working on an existing project or about to embark on new one. Speak to our team, we are always happy to advise you on various solutions that we may be able to provide. We have a wealth of knowledge and experience in the industry, so by contacting us we can immediately guide you in choosing the most appropriate system that best suits your needs.

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For more information on a2b Communication Field Service Solution contact our Technical Sales Team. www.a2bcommunication.com/contact.htm

a2b Communication has been providing one of the most reliable and easy-to-use monitoring and management solutions for the Field Service industry. Our  solution combines fully self-contained transmitter operating on license-free frequency, VHF and UHF Band. Each transmitter is designed to have a unique  address, operates on either battery or mains with advance power management, integrated sensor, wireless transmitter and top loaded helical antenna. The  recorded data are encrypted and transmitted over the air with transmitting range from 250m to 10Km depending on topology, environment and antenna.  Data are retrieve through our Universal receiver, where the information are decrypted, processed and analysed using our sophisticated software.

One of the key feature of our software is its built-in alarm management functions, which enable notification through mobile phones or email addresses, whenever alarm(s) has been detected. There is also a pop-up alarm window with audible sound to notify personnel of alarms, location, time and date.

The M2M Pro200 are designed specifically for accurate Field Service management for companies and organization who requires to monitor & manage inventory, status, content delivery, transaction over a wide-area.

M2M Pro200 status are read and transmitted automatically in real-time, therefore site visits are no longer necessary, except for routine maintenance. The remote features offered by M2M Pro200 make multi-site Field Service simple and straightforward.

Using a dedicated software such as "my a2b-LOG", M2M Pro200 status are collected remotely, processed, presented in easy tabulated and graphical format for you to review, and then eventually archived. All you have to do is watch new M2M Pro200 status reports from all the remote sites come in automatically, review operation trend by using our advanced "graph report generator" and if a site has problem such as equipment failure, you will be informed by an audible alarm from my a2b-LOG, receive a text message on your mobile phone and also an email alert.

Our Multi-Site Field Service solution provides rapid remote Field Unit reports with instant information at your fingertips for analysis.

a2b Communication continues to lead in Web-based Field Service solution. The M2M Pro300 are designed specifically for accurate Field Service management for companies and organization who requires to monitor & manage inventory, status, content delivery, transaction over a wide-area.

M2M Pro300 status are read and transmitted automatically in real-time, therefore site visits are no longer necessary, except for routine maintenance. The remote features offered by M2M Pro300 makes multi-site Field Service simple and straightforward.

The installation and operation is simple and does not require the end-user to have experience or special software for configuration. Once the M2M Pro300 is activated, it will automatically communicate to my i-WEB Server to register automatically, once this is completed the user simply use any computer with internet access and login to view latest activities.

M2M Pro300 Status are transmitted automatically, processed, presented in easy tabulated and graphical format for you to review, and then eventually archived. All you have to do is watch new Field status message from all the remote sites/points come in automatically, enabling you to review trend by using our advanced "graph report generator" and if a site/point has problem such as equipment failure or operating outside the standard condition, you will be informed immediately through an audible alarm from my i-WEB, receive a text message on your mobile phone and also an email alert.

Our Managed Field Service solution provides rapid Field Unit status notification with instant access to information over the internet.

 Automatic Field Service over Ethernet is simple and straightforward, allowing direct connection to your existing LAN/WAN, providing safe and cost-effective Field Service solutions for companies and organisations. Our M2M Pro400 are IP (Internet Protocol) enabled with integrated Ethernet Port, supporting TCP/IP, HTTP, POP3, FTP data communication over our secure ESP Protocol for safe data delivery. The Ethernet connectivity allows our devices to stream status & readings to the eGateway running our dedicated Web Server program or directly to your own Website, or to our standalone software "my a2b-LOG".

Our Devices can be assigned a static IP address or can receive one by a DHCP request. Ethernet connectivity eliminates the need for modem and phone line connections, enabling transfer of data over the internet without overheads of telephone maintenance costs or requirements for line sharing devices when a dedicated telephone line is difficult to obtain.

a2b Communication "Field Service" Ethernet Devices communicates over standard ports as shown on the list below.

• HTTP (port 80)
• SMTP (port 25)
• POP3 (port 110)
• FTP (port 21)

System status are read by our Field Service Ethernet Devices then transmitted automatically, processed, presented in easy tabulated and graphical format for you to review, and then eventually archived. All you have to do is watch new status & readings from all the remote sites/points come in automatically, enabling you to review trend by using our advanced "graph report generator". If a site/point has problem such as equipment failure/alarm detected, you will be informed by an audible alarm from eGateway, receive a text message on your mobile phone and also an email alert.

Our Field Service over Ethernet solution provides rapid status notification with instant access to information over the internet or dedicated PC.